Who We Are

Truviss is a software platform designed to deliver digital monitoring, data scanning, and analytics services. This Policy explains how we handle personal data when users access and use the Software.

If you have questions about this Policy or wish to exercise your rights, you may contact us at hello@truviss.com

Personal Data We Collect

Personal Data refers to any information that can identify an individual directly or indirectly. The types of Personal Data we collect include:

• Account and Contact Information: Such as name, business email, and job titles, provided during registration or support interactions.
• Authentication Data: Such as usernames, encrypted passwords, and session identifiers.
• Usage and Technical Data: Such as IP address, browser type, device identifiers, operating system, access times, and activity logs.
• Interaction Data: Information you submit through forms, configuration settings within the Software, and messages sent through support or communication tools.

This information is collected when you register for an account, interact with the Software, use features, submit support requests, or communicate with us directly.

How Personal Data Is Collected

We collect Personal Data through various means, including:

• Directly from You: When you register, complete forms, configure the Software, or contact support.
• Automatically: When you access the Software, including through cookies and similar technologies.
• Third-Party Services: Through integrated service providers that support authentication, analytics, or security.

Purpose of Processing Personal Data

We use Personal Data for the following purposes:

• To provide, operate, and maintain the Software.
• To authenticate and manage user access.
• To analyse usage and performance for improvement of the Software.
• To respond to support requests and communicate about updates.
• To detect, prevent, and address technical issues, fraud, or security incidents.

Personal Data will not be used for purposes other than those described in this Policy without your consent.

Legal Basis for Processing

Where applicable, our processing of Personal Data is based on one or more legal grounds, including:

• Performance of a contract with you to provide the Software.
• Compliance with legal obligations.
• Legitimate interests related to platform security, analytics, and operational support.

Who May Access Your Personal Data

Personal Data may be accessed by:

• Truviss personnel and authorised contractors for legitimate operational purposes.
• Service providers supporting hosting, security, analytics, and communication, under confidentiality commitments.
• Legal or regulatory authorities, where required by law. We do not sell Personal Data to third parties.

Data Retention

We retain Personal Data only as long as necessary to fulfil the purposes for which it was collected, including providing the Software, complying with legal obligations, resolving disputes, and enforcing agreements.

When Personal Data is no longer required, it will be securely deleted or anonymised.

Security of Personal Data

We implement reasonable technical and organisational measures to protect Personal Data against loss, misuse, unauthorised access, disclosure, alteration, and destruction. However, no system is completely secure, and transmission of information is at your own risk.

Your Rights

Depending on applicable law, you may have rights in relation to your Personal Data, including the right to:

• Access the data we hold about you.
• Rectify inaccurate data.
• Request the deletion of your data.
• Object to or restrict processing.
• Withdraw consent where applicable.

To exercise your rights, please contact us at hello@truviss.com

International Data Transfers

Personal Data may be processed or stored in locations outside your country of residence. We will ensure that appropriate safeguards are in place to protect Personal Data in accordance with applicable laws.

Changes to This Policy

We may update this Policy periodically to reflect changes in our practices or applicable laws and regulations. Updated versions will be posted on this page, accompanied by a revised effective date.

Contact Information

If you have questions about this Privacy Policy or how we process Personal Data, you may contact us at hello@truviss.com